Alpha Mobile for the Service Management industry
AlphaMobile is the second generation of mobile solutions for the Service Management industry and works in conjunction with Robust sage products including Sage 50 , Sage 200 , Sage CRM , Act ! & Sage Saleslogix .
The data capture within your Sage software can be converted automatically into a job from a sales order then allocated to a remote technician/engineer and sent immediately to their PDA. Job status can be monitored in real time i.e. job scheduled/job downloaded/signed in/signed off/closed.
Customer sign off is captured together with comments, parts used, expenses plus other relevant job information. This is then recorded, updated, stored and displayed in the system in real time ready for processing.
‘AlphaMobile’ is a well designed and supported package for handheld users, streamlining a company’s operation, enabling engineers/technicians to pick up and divert to call-outs remotely, view customer history including assets, allowing comments, signature capture and syncs back to the office.
- Removes the requirement for job sheets
- Sends jobs directly to technicians/engineers PDAs via GPRS
- Gives control over staff in the field
- Reduces costly mobile telephone communication
- Allows for quick invoicing of customers for on-site work
- Reduces data entry and duplication.
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