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Phone Number: 0800 7813608

Email: info@alphalogix.co.uk
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About AlphaLogix Sage Solution Centre
AlphaLogix is based in South Wales just off the M48 between Bristol and Newport. We are an IT Solution Company that specialise in tailoring the Sage Software to your business
IT Support
AlphaLogix offer many types of IT support covering every platform, from Telephone and Remote Support to On-site support ensuring there is something that is ideal for your business
AlphaLogix Consultancy
To successfully manage your business you require the right information at the right fingertips. Timely, accurate and meaningful information is vital to prosper in the fast paced, dynamic environment. WDA accredited consultants with TMB qualifications AlphaLogix is able to guide you in the correct direction
Sage CRM Solutions
As Sage CRM, SalesLogix and ACT! specialists AlphaLogix is one of the largest Sage CRM solutions and software suppliers in the UK
Web Services
AlphaLogix’s web design and development team ensure the use of sophisticated Content Management Systems that will deliver you Search Engine Optimisation and improve the traffic on your site instantly

AlphaTel

Screen Popping Into Sage Software Using CTI

screen popping sage software

AlphaLogix have developed AlphaTel Screen Popping or Screen Pop software which uses Computer Telephony Integration (CTI) to link Sage CRM or Sage Accounts software seamlessly with your phone system to dramatically improve the cost effectiveness of your business by reducing operating costs and improving the customer service you provide. 

Why Implement AlphaTel Screen Popping Software?

According to the DTI, as many as 10% of calls are misdialled, if your business is making a lot of outgoing calls the cumulative time and revenue lost to wrong numbers can be significant; furthermore, Automatic Customer Identification means staff can handle more calls in a given period of time, taking at least 20 seconds off each call.  AlphaTel’s automatic outbound dialling and Screen Popping features provide all these benefits for your business and more, enabling you to:

  • Respond quickly to customer queries.
  • Offer a more personalised service.
  • Increase efficiency and save time.
  • Improve management reporting capabilities.

The benefits of implementing AlphaTel increase the more time your staff spend on the phone either dealing with large numbers of incoming calls or with outbound telemarketing.

How Alphatel Screen Popping Works:

AlphaTel simply displays caller information as the phone begins to ring; these details appear in the bottom right hand corner of the screen in a similar way to how an Outlook email is displayed.

The Inbound Call Pop-Up shows: incoming phone number, name of contact, name of company and company account manager/group. AlphaTel uses Caller Line ID (CLI) to search Sage CRM or Sage Accounts software for the correct phone number allowing you to immediately hyper-link to the correct Sage account/contact.  Users are able to decide who should pick up the call and have the caller’s details on screen even before answering. 

Outbound Calls are made at the touch of a button as AlphaTel allows automatic outbound dialling from any Sage account/contact and logs all calls against the appropriate record.

AlphaTel Screen Popping or Screen Pop software links with: Sage 50 Accounts, (formerly Line 50) Sage200 CRM, ACT! Sage CRM and Sage SalesLogix.

AlphaTel works with Analogue and Digital systems with TAPI drivers including: Avaya Office, LG, Samsung, Nortel BCM, Argent Office, NEC, Network Alchemy and VOISpeed etc.  If your phone system is not listed please contact us as our team of developers can usually help. 

AlphaLogix can also supply a fully featured, cost effective, integrated software PBX system which works with AlphaTel Contact us for more information. 

 

 

 

 

 

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Sage Partners

sage crm accounting software
sage 200 sage 50 sage crm
Sage CRM, Sage 200

AlphaTel Clients


AlphaLogix advised that we would benefit massively from CTI and had the expertise to source, implement and support a PC based phone system, giving us a unique solution integrating state of the art telephony technology with our Sage software …
Martyn Penfold, MD of The Solder Connection

We have recently discovered the advantages of ‘Screen Popping’, it has become an invaluable tool especially for our busy credit control department. The software links with our Avaya phone switch and I am particularly impressed that we can now have the client’s account details open and on screen even before a conversation starts…

Mandy Sheppard FD of Randalls Groundworks

Read More Testimonials & Case Studies

AlphaTel Screen Shots

Incoming call.jpg
Incoming call Pop-up in Sage 200 CRM
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Company Call Log in Sage200 CRM