Saturday, May 19, 2012
                About Us | News and Events | Contact Us | Customer Portal | Support
   
Text Size
Phone Number: 0800 7813608

Email: info@alphalogix.co.uk
image image image image image image
Welcome to Alphalogix
Established in 1995, AlphaLogix is a leading software design and IT solutions provider, specialising in Sage Customer Relationship Management (CRM) and Accounts/ERP software. Our highly experienced, in-house team of consultants, developers, trainers and technicians are here to help your business succeed and grow.  
Sage CRM Solutions
AlphaLogix are Sage CRM, SalesLogix and ACT! experts with many years experience in the design and implementation of CRM solutions. We specialise in tailoring CRM systems to integrate with your business processes and requirements, providing an all-important 360° view of your clients; essential in today’s highly challenging and competitive business environment.  MORE DETAILS 
Consultancy
To successfully manage your business you need access to the right advice to make informed decisions. Our experienced consultants, with Accreditations from both the Institute of Management and Sage, will ensure they fully understand your business before helping you implement the right solution.
Sage Accounts/Finance/ERP Solutions As long-standing, Accredited, Sage Business Partners we have numerous Sage 200 and Sage 50 clients throughout the UK benefitting from our knowledge and expertise. Sage business solutions are reliable, robust and future proof, currently delivering growth and productivity to thousands of businesses. MORE DETAILS
IT Support Services
Our experienced technicians are here to support you every step of the way to keep your vital hardware and network infrastructure up and running.  We offer different levels of service to suit all requirements, from basic telephone support to comprehensive on-site maintenance and disaster recovery planning.  
Web Services
AlphaLogix provides a full range of Web and Internet services, from basic website design to more complex e-commerce solutions. We use Search Engine Optimisation (SEO) to increase the volume of traffic to your site and sophisticated Content Management Systems (CMS) to give you an element of control.  MORE DETAILS 

AlphaTel

Screen Popping Into Sage Software Using CTI

screen popping sage software

AlphaLogix have developed AlphaTel Screen Popping or Screen Pop software which uses Computer Telephony Integration (CTI) to link Sage CRM or Sage Accounts software seamlessly with your phone system to dramatically improve the cost effectiveness of your business by reducing operating costs and improving the customer service you provide. 

Why Implement AlphaTel Screen Popping Software?

According to the DTI, as many as 10% of calls are misdialled, if your business is making a lot of outgoing calls the cumulative time and revenue lost to wrong numbers can be significant; furthermore, Automatic Customer Identification means staff can handle more calls in a given period of time, taking at least 20 seconds off each call.  AlphaTel’s automatic outbound dialling and Screen Popping features provide all these benefits for your business and more, enabling you to:

  • Respond quickly to customer queries.
  • Offer a more personalised service.
  • Increase efficiency and save time.
  • Improve management reporting capabilities.

The benefits of implementing AlphaTel increase the more time your staff spend on the phone either dealing with large numbers of incoming calls or with outbound telemarketing.

How Alphatel Screen Popping Works:

AlphaTel simply displays caller information as the phone begins to ring; these details appear in the bottom right hand corner of the screen in a similar way to how an Outlook email is displayed.

The Inbound Call Pop-Up shows: incoming phone number, name of contact, name of company and company account manager/group. AlphaTel uses Caller Line ID (CLI) to search Sage CRM or Sage Accounts software for the correct phone number allowing you to immediately hyper-link to the correct Sage account/contact.  Users are able to decide who should pick up the call and have the caller’s details on screen even before answering. 

Outbound Calls are made at the touch of a button as AlphaTel allows automatic outbound dialling from any Sage account/contact and logs all calls against the appropriate record.

AlphaTel Screen Popping or Screen Pop software links with: Sage 50 Accounts, (formerly Line 50) Sage200 CRM, ACT! Sage CRM and Sage SalesLogix.

AlphaTel works with Analogue and Digital systems with TAPI drivers including: Avaya Office, LG, Samsung, Nortel BCM, Argent Office, NEC, Network Alchemy and VOISpeed etc.  If your phone system is not listed please contact us as our team of developers can usually help. 

AlphaLogix can also supply a fully featured, cost effective, integrated software PBX system which works with AlphaTel Contact us for more information. 

 

 

 

 

 

Website Search

Sage Partners

sage crm accounting software

AlphaTel Screen Shots

Incoming call.jpg
Incoming call Pop-up in Sage 200 CRM

AlphaTel Clients


AlphaLogix advised that we would benefit massively from CTI and had the expertise to source, implement and support a PC based phone system, giving us a unique solution integrating state of the art telephony technology with our Sage software …
Martyn Penfold, MD of The Solder Connection

We have recently discovered the advantages of ‘Screen Popping’, it has become an invaluable tool especially for our busy credit control department. The software links with our Avaya phone switch and I am particularly impressed that we can now have the client’s account details open and on screen even before a conversation starts…

Mandy Sheppard FD of Randalls Groundworks

Read More Testimonials & Case Studies
4.jpg
Company Call Log in Sage200 CRM