AlphaTel Screen Pop - Key Business Benefits

Greater Efficiency

• With as many as 10% of calls being misdialled, AlphaTel ensures this does not happen, users dial out automatically at the touch of a button from within their Sage CRM or Accounts software, saving time and increasing accuracy.

• Automatic customer identification means staff can handle more calls in a given period of time, taking at least 20 seconds off each call.  This would save your business five hours if you make over 1,000 calls.

Improved Customer Service

• Customer details are displayed on screen as you receive the incoming call so your customers will feel valued as they are quickly identified, greeted personally and the most relevant person is able to respond to their calls. 

• Once users have hyper-linked to the relevant account/contact within your Sage CRM or Accounts software they can automatically see key details about the caller, such as notes of previous conversations or order history so your staff can offer a more personalised service to your clients.

Increases Productivity

• The automatic logging of calls, both inbound and outbound, improves your management reporting capabilities, allowing you to monitor the effectiveness of your operating procedures and if applicable your marketing and telesales campaigns.

Alphatel Screen Pop - Main Features

• Automatically logs all inbound and outbound calls against the appropriate record together with name, date and time.
• The in-coming Screen Pop is visible to all users who are able to continue typing if they decide not to pick up the call.
• No training, simple installation and configuration process.
• Retains Screen Pop with customer information on call transfer to the appropriate person.
• Uses Caller Line ID (CLI) to search your Sage CRM or Accounts software for the correct phone number.