Sage CRM Customer Support Automation

With Sage CRM you can make the most of every customer interaction, maximising business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail, and documents sent and received, you'll have complete and accurate data at your fingertips. Sage CRM customer support automation enables you to quickly resolve issues and easily capitalize on cross-sell or up-sell opportunities.

Check out these powerful features

• Contact Management
  Deliver superior customer services with real-time access to relevant customer data.
• Knowledge Base
  Store support incidents and case solutions in a central knowledge Base.
• Call Centre Support
  Access a central repository for all customer data, Resolving issues add quickly.
• Service Agreement Management
  Easily track and meet your service level agreements.
• Tracking
  Track your customers needs and maintain a complete history of customer-related interaction
• Reporting
  Create point-and-click reports And graphs for on-the-spot analysis and decision-making.